Privacy Policy

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 1, 2025

1. Information We Collect

Personal Information

When you use myCognitor, we collect the following personal information:

  • Contact Information: Email address, name (if provided)
  • Payment Information: Billing details processed through PayNow (we do not store payment card details)
  • Account Information: Dashboard preferences, submission history

Intellectual Property Content

We collect and store:

  • Submitted Content: Files, text, and ideas you submit for verification
  • Metadata: File names, sizes, timestamps, and cryptographic hashes
  • Verification Records: Certificates, agreements, and related documents

Technical Information

We automatically collect:

  • Usage Data: Pages visited, features used, time spent on site
  • Device Information: Browser type, operating system, IP address
  • Log Data: Server logs, error reports, security events

2. How We Use Your Information

Primary Services

✅ We use your information to provide our core services:

  • Verification Services: Process and verify your intellectual property submissions
  • Document Generation: Create certificates, agreements, and verification documents
  • Payment Processing: Handle payments through PayNow integration
  • Customer Support: Respond to inquiries and provide assistance

AI Advisory Services

When you opt for AI advisory services, we:

  • Analyze your content for market research and competitive intelligence
  • Generate recommendations using AI and web search technologies
  • Provide insights based on publicly available information

Service Improvement

Purpose Data Used Legal Basis
Analytics Usage patterns, anonymized data Legitimate interest
Security IP addresses, log data Legitimate interest
Communication Email address, account info Contract performance

3. Information Sharing and Disclosure

🔒 We Do Not Sell Your Data

We never sell, rent, or trade your personal information or intellectual property content to third parties.

Limited Sharing

We may share information only in these specific circumstances:

  • Service Providers: PayNow for payment processing, cloud storage providers for data hosting
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfer: In the event of a merger, acquisition, or sale of assets
  • Consent: When you explicitly authorize us to share specific information

Public Information

⚠️ Public by Design: Some information is made publicly available by design:
  • Verification Pages: Certificate verification pages (without revealing content)
  • Certificate Metadata: Timestamps, hashes, and verification status

4. Data Security

Security Measures

We implement industry-standard security measures:

  • Encryption: All data is encrypted in transit and at rest
  • Access Controls: Strict access controls and authentication requirements
  • Monitoring: Continuous monitoring for security threats and vulnerabilities
  • Backups: Regular, secure backups of all data

Cryptographic Protection

Technology Purpose Implementation
SHA-256 Hashing Content integrity verification Cryptographic hashes for all submissions
Timestamping Prove creation dates Secure timestamping with cryptographic proof
Digital Signatures Certificate authenticity Cryptographic signatures on all certificates

5. Data Retention

Retention Periods

Data Type Retention Period Reason
Verification Records Permanent Legal and verification integrity
Personal Information While account is active Service provision
Payment Data 7 years Legal compliance
Log Data 12 months Security and analytics
⚠️ Data Deletion Limitations: You can request deletion of your personal information, but note that verification records must be retained for legal integrity and some data may be retained for legal compliance.

6. Your Rights

Access and Control

✅ You have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information (with limitations)
  • Portability: Export your data in a machine-readable format
  • Objection: Object to certain processing activities

Dashboard Access

Through your dashboard, you can:

  • View all your submissions and certificates
  • Download your verification documents
  • Update your contact information
  • Manage your account preferences

Exercising Your Rights

To exercise your rights, contact us at privacy@mycognitor.com or use our contact form.

7. Cookies and Tracking

Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Required for basic site functionality Session
Analytics Cookies Help us understand site usage and performance 1 year
Preference Cookies Remember your settings and preferences 1 year

Third-Party Services

We use these third-party services that may collect data:

  • PayNow: Payment processing (subject to PayNow's privacy policy)
  • OpenAI: AI advisory services (content is not stored by OpenAI)
  • Analytics: Website usage analytics (anonymized data)

8. International Data Transfers

Your data may be processed and stored in countries other than your own. We ensure adequate protection through:

  • Standard contractual clauses with service providers
  • Adequacy decisions by relevant authorities
  • Other appropriate safeguards as required by law
🌍 Global Protection: Regardless of where your data is processed, we maintain the same high standards of protection outlined in this policy.

9. Children's Privacy

⚠️ Age Restriction: myCognitor is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@mycognitor.com.

10. Changes to This Policy

We may update this privacy policy from time to time. When we do:

  • We will post the updated policy on this page
  • We will update the "Last updated" date
  • For significant changes, we will notify you via email
  • Your continued use constitutes acceptance of the updated policy
📧 Stay Informed: We recommend reviewing this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

myCognitor Privacy Team

Email: privacy@mycognitor.com

Contact Form: Contact Us

Help Center: Help Center

Data Protection Officer: For EU residents, contact our DPO at dpo@mycognitor.com

Business Information

myCognitor by Bloccfeed
April Twenty Eighth Studio
[Your Business Address]

Data Controller: myCognitor is the data controller for the personal information we collect and process.