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Have questions about myCognitor? We're here to help you protect your intellectual property.

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Contact Information

Email Support

support@mycognitor.com

We typically respond within 24 hours

Office Location

Bloccfeed Technology
April Twenty Eighth Studio
Harare, Zimbabwe

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM CAT
Saturday: 10:00 AM - 4:00 PM CAT
Sunday: Closed

Help Center

Visit our Help Center for instant answers to common questions

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Frequently Asked Questions

Quick answers to common questions. Can't find what you're looking for? Contact us directly.

How quickly will I receive my verification documents?

Most submissions are processed instantly. You'll receive your timestamped certificate and verification documents within minutes of successful payment.

What file types do you accept?

We accept most common file formats including PDF, DOC, DOCX, TXT, JPG, PNG, and more. You can also submit text content directly through our platform.

Is my intellectual property secure?

Absolutely. We use enterprise-grade encryption and secure cloud storage. Your files are protected with the same security standards used by major financial institutions.

Can I verify certificates from other users?

Yes! Anyone can verify the authenticity of a myCognitor certificate using our verification tool. Just enter the certificate ID to check its validity.

Do you offer API access?

Yes, we provide a comprehensive REST API for developers. Visit our Developer Dashboard to get started with API keys.

What payment methods do you accept?

We accept payments through PayNow, supporting major mobile money services and bank transfers in Zimbabwe, with automatic USD to ZWL conversion.

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